In our Contact Centre, we work together to make our customers’ best lives possible by providing a superior customer experience through every interaction.

To us this means that we will:

• Walk in the shoes of our customers, every step of their journey
• Listen and be responsive to their enquiries
• Be innovative in how we serve
• Have trained and competent staff, ready to offer exceptional service
• Always make our customers smile

Our Contact Centre Operations comprise of the following departments:

• Collections: Fraud, Debt Review and Recoveries
• Customer Services
• Document Vetting
• Workforce Planning
• Quality Assurance
• Multimedia
• Sales / New Business